Withdrawal Information

Right of withdrawal
If you want to return an item purchased from us within the statutory warranty for service or return an item after cancellation of the purchase contract within 14 days of purchase, then please proceed as follows and note the following:
1. Registration
The registration for the return can easily be done at the top right of your browser under "Customer area" and then under "My Orders". Alternatively, there is also a withdrawal form as a pdf for printing only, which you can find on the bottom of this page. In this case we ask you to send it to the following adress mail: hifisound, Lautsprechervertrieb, Raimund Saerbeck, Jüdefelderstraße 35/52, 48143 Münster fax: 0251 – 43956 or e-mail: infos@hifisound.de.
2. Return the goods after withdrawal of the contract
The option of returning the goods, as a selection option "withdrawal" is available within 14 days. This withdrawal period is fourteen days from the date:

- on which you or a third party named by you, which is not the carrier, have taken physical possession of the goods, if you have ordered one or more products under a single order and these will be delivered uniformly or be;
- In which you or a third party named by you, which is not carrier, have taken physical possession of the last goods, if you have ordered multiple products within a single order which were delivered separately.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired

Effects withdrawal

We confirm the revocation by sending you an acknowledgement by e-mail. We will bear the costs of return transportation only for customers within Germany, in case the goods can be shipped as parcels. For that purpose, you will be routed to DHL return portal for creating a PDF file for a printed return package label. You have to use it together with the printed return delivery note in order to stick it onto the package. For customers from outside Germany countries, we will not take the costs of return shipping.
You shall send back the goods or hand them over to us, without undue delay and in any event, not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met, if you send back the goods before the period of 14 days has expired.
Please take care for a secure outer packaging, which should be based on the packaging in which you received the equipment from us. The receipt of the returned goods will also be confirmed by e-mail upon receipt and after inspection of the goods.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. In case of payment, terms "cash in advance” or “cash on delivery" please mention your private bank account so that we can refund the purchase price. For other terms of payment, the refund of the purchase price will be made in exact the same manner in which we have received payment; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Financed businesses

If you financed this contract by means of a loan and if you revoke the financed contract, you shall no longer be bound to the loan contract, either, in case both contracts form an economic unit. This in particular shall be deemed applicable if, at the same time, we are your lender or if your lender uses our cooperation with regard to the financing. In case we already received the loan at the time the revocation becomes effective or the goods are returned, you may not only consult us but also your lender in order to effect a reversed transaction.
Important note
An important note at the end: Please notice that we have to refuse acceptance of goods if it is sent to us freight collect without prior consultation! We will not pay those shipping costs even in legitimate complaint case!

End of the information about right of withdrawal