Withdrawal Instruction

1. Withdrawal and return of goods

If you want to withdrawal an item purchased from us within the 14 days after receipt you easily have to go at the top right of your browser under "Customer area". Please lock in with your email and password
After the expiration of the 14 day cancellation period, under your account you can only choose the "guarantee" return option up to 24 months after the delivery. If you see only "guarantee" the time of withdrawal is up!

Now you have the option to choose one or all ordered items to return and create a delilvery note for return. Please fill in the information of reason why you return the goods and print out to put the return delivery note insider of the package.

Please take care for a secure outer packaging, which should be based on the packaging in which you received the equipment from us. The receipt of the returned goods will also be confirmed by e-mail upon receipt and after inspection of the goods.

2. Important note:
An important note at the end: Please notice that we have to refuse acceptance of goods if it is sent to us freight collect without prior consultation! We will not pay those shipping costs even in legitimate complaint case!